The experience
What it is actually like, on both sides.
You are buying something your companies have to actually complete, so the experience matters as much as the output. Both lanes on one timeline: what a company goes through, and what you see, at the same moments.
One instrument, two audiences, the same underlying result. There is no separate management view that can disagree with what the company was told.
The part that can go wrong, said plainly.
Coverage. Not the instrument, not the reporting, not the integration. Whether enough of your companies actually complete it.
It is the single largest factor in whether a pilot succeeds, and it depends far more on you than on us. A cohort invited by their programme director completes. A cohort emailed by a supplier they have never heard of does not.
So we write the invitation, you send it, and coverage is reported weekly rather than discovered at the end. It is also written into the pilot as an agreed success criterion, with a number both sides set before anything starts.
- Nominate the cohort and send the invitation yourself
- Name the people who will judge whether the report answers their question
- One contact who can make decisions inside the window
- Tell your companies it matters. That single sentence moves coverage more than anything we can do
Nothing else. No integration, no data migration, no platform to learn.
What happens after ninety days
The cycle repeats, and it is the repetition that produces the value. One measurement is a snapshot. Two is evidence. Four, across two intakes, starts telling you which kind of support actually moves which kind of company.
The instrument does not change underneath you between cycles. Where the method version does change, the version record states whether scores either side remain comparable, so a two-year trend never quietly stops meaning the same thing.