Specification v1.4

The method

This page is the specification itself. Every version stays published at its own permanent address, unedited, so a score taken today can still be audited in five years against the exact rules that produced it.

Permanent address: /method/v1.4/ · Superseded versions remain live indefinitely

1. Definitions

Each term below has one meaning in this specification and is used no other way. Where a word is in common use with a looser meaning, the definition here is the one that applies.

TermDefinition
Growth ScoreThe product: a commercial capability diagnostic taken by a company, and the reporting built on it. Also, in context, the headline number from 0 to 100 that the method returns.
MethodThe published specification: the model, the questions, the scales, the arithmetic, the bands and the version record. Free to read and implement.
CapabilityWhat a company has built and can evidence, measured by 32 questions across the sixteen cells. Reported 0 to 100.
MomentumWhether the engine is producing output now, measured by 5 questions against what the company needs to be true. Reported 0 to 100, never merged into capability.
StageWhere a problem shows up: Demand, Sales Process, Closing or Expand. One axis of the model.
Root causeWhy the problem exists: Product, People, Process or Repeatability. The other axis.
CellOne intersection of a stage and a root cause. Sixteen in total, two questions each.
Local root causeThe weakest root cause within the primary stage. What to fix first, where it hurts.
Systemic root causeThe weakest root cause across all four stages. Usually the larger prize, because fixing it lifts more than one stage.
LensThe plain-language summary of the diagnosis: Volume, Efficiency, Control or Expansion.
BandThe range the headline score falls into: Forming, Developing, Established or Durable. A description of state, not a grade.
MotionA business model with a materially different commercial engine, such as subscription software or direct to consumer. Determines which questions are asked, never how they are scored.
Maturity levelPre-revenue, early revenue or scaling. Also determines the questions, not the model.
SegmentOne motion at one maturity level. The only group within which peer comparison is valid.
FixAn action the company carries out itself, with an owner, a date and the evidence that would show it worked.
RouteSending a company to a provider for the category of help the diagnosis indicates. Indicates support; never rations it.
RescoreTaking the same measure again, at least 90 days later, on the same method version.
MovementThe difference between two measurements of the same company. Reported as change, never as improvement caused by anything.
CohortA defined group of companies measured under one licensee. The unit of institutional reporting.
LicenseeAn institution licensing the reporting: a bank, a public body, a university, an accelerator or a fund. Companies are never licensees and never pay.
ConformanceAn implementation returning the expected output for every published test vector at a stated version. Only a conforming implementation may use the name.
RegisterThe record of results taken through a conforming implementation. What makes a result verifiable by a third party. Not published.
DeterministicThe same answers return the same result every time. No generative model is in the scoring path.

Terms deliberately not used. This is not described as a rating, a ranking, a credit score, a benchmark position or a prediction. Each implies something the method does not do. See Limits.

2. What’s measured

Thirty seven questions. Thirty two measure capability, what the company has built. Five measure momentum, whether the engine is producing output now. The two are scored separately and averaged, because the gap between them is itself diagnostic.

Capability questions sit in a four by four matrix: four go-to-market stages against four root causes, two questions per cell.

StageThe job it does
DemandCreate enough qualified attention from the right kind of customer
Sales ProcessTurn that attention into real, progressing opportunities
ClosingConvert them into paying customers, with predictable timing
ExpandKeep customers, and grow the value of the ones you have
Root causeThe question it asks
ProductIs the proposition, value and business case sharp enough?
PeopleAre the right people, with the right judgement and accountability, owning it?
ProcessIs there a defined, evidenced way of working that can be inspected?
RepeatabilityIs what works captured, codified and reused rather than reinvented?

3. The scales

Both scales store a value from one to five. They ask different things, so the labels differ. Capability is scored on evidence and consistency, not intent.

Capability scale · questions 1 to 32

ValueLabelMeaning
1Not in placeThis is not true in practice yet, or we do not really do it.
2InconsistentIt happens in some cases, but not reliably, consistently or with clear evidence.
3Partly in placeWe have a working version, but usage, ownership or evidence is uneven.
4ConsistentIt is part of how we normally operate and we can evidence it.
5Proven and improvingIt works, is evidenced, and we review or improve it over time.

Momentum scale · questions 33 to 37

ValueLabelMeaning
1Well below targetThis area is materially short of where it needs to be.
2Below targetThere is some movement, but it is not enough or not reliable.
3Partly on trackThere is usable movement, but it is uneven or not yet enough.
4On trackThis area is broadly where it needs to be.
5StrongThis area is ahead of target or clearly working.

4. The arithmetic

Reproducible by hand. Nothing is weighted by sector, company size or anything else, and no generative model touches the scoring path. The same answers return the same score today and in five years.

// every step, in order
cell        = mean(its 2 questions)                  // 1 to 5
stage       = mean(the 4 cells in that row)          // 1 to 5
rootCause   = mean(that cause across all 4 stages)   // 1 to 5
capability  = mean(all 16 cells) / 5 * 100          // 0 to 100
momentum    = mean(the 5 momentum answers) / 5 * 100
score       = round((capability + momentum) / 2)

Bands

BandScoreWhat it means
Forming0 to 39The commercial engine is not yet built. Pick one stage and install the basics before widening.
Developing40 to 59Parts of it work. What has been built and what is done daily are not yet pulling together.
Established60 to 79A working commercial engine. The next step is making it hold at greater volume.
Durable80 to 100Works without the founder in the room and survives more volume. Attention shifts to keeping customers.

A 58 and a 61 are functionally the same engine. A few points either side of a band boundary is noise, and the method says so rather than letting the band imply precision it doesn’t have.

5. The diagnosis

The score is the headline. The diagnosis is the point. A deterministic rule engine identifies three things, in this order:

  • The primary stage. Where the symptom is loudest.
  • The local root cause. Within that stage, the weakest of the four causes.
  • The systemic root cause. Across all four stages, the weakest cause overall.

When the systemic cause is materially weaker than the local one, the report says so. Not just a Closing problem: Process is weak across your whole engine. That’s usually the bigger prize, because fixing it lifts more than one stage.

Every diagnosis rolls up into one of four plain-language lenses.

LensWhat it means
VolumeNot enough qualified demand is being created. Symptom: thin pipeline.
EfficiencyOpportunities exist but don’t convert consistently. Symptom: low win rate.
ControlThe forecast can’t be trusted. Symptom: late-stage slippage, deals progressing on seller opinion.
ExpansionCustomers aren’t renewing or expanding at the rate needed.

What’s not published here. The rule precedence and thresholds that select the lens, and the sixteen-cell library that turns a stage and cause into a written diagnosis and a set of actions. Those are the product. The measurement is the standard; the prescription isn’t. Licensees receive both in full before signing, under the licence.

6. Capability against momentum

Most assessments collapse these into one number and lose the finding. The gap between them is a diagnosis in itself.

CapabilityMomentumWhat it usually means
LowLowThe engine isn’t built and not producing. Pick one stage and install the basics.
LowHighResults are coming from founder effort. Capacity-limited: when the hustle stops, so does the output.
HighLowThe engine is built and nobody is running it. Usually about who inspects the pipeline and how often, not about capability.
HighHighBuilt and producing. Focus shifts to expansion and durability.

7. What happens after the diagnosis

A diagnosis with nothing attached to it is a report. Two things follow from it, and the diagnosis decides which.

PathWhat it isWhen
FixSpecific actions the company carries out itself, each with an owner, a date and the evidence that would show it workedMost root causes. No adviser, no cost, no waiting
RouteA category of support indicated, matched to a provider in the licensee’s own directoryWhere the fix genuinely needs a person, or where an institution wants to deploy provision it already funds

Then the measure is taken again. Movement is reported against whichever path was taken, which is what makes it attributable. We report what preceded what. We do not claim it caused the change.

How the rescore works

QuestionAnswer
Who starts it?The company, at any time after 90 days. A licensee can also open a rescore window for a cohort, but cannot complete it on a company’s behalf.
Same questions?Yes, on the same method version. If the version has changed, the report states whether the two remain comparable.
Why 90 days?Shorter than that and you are measuring intent rather than change. It is a floor, not a schedule.
What counts as movement?Any change in the underlying cell scores. We report the size and direction, and we do not label a threshold as “significant”, because with the current sample that would be an invented claim.
What does the company get between measurements?Its committed actions, with owners, dates and the evidence that would show each one worked.
What does a licensee see?Movement per company for its own cohort, and the cohort distribution. Never companies outside its cohort.
Comparable across sectors and maturity?Scores are comparable everywhere, because the construct and arithmetic are identical. Peer benchmarking is only valid within one business model at one maturity level.

The rules that select actions, and the rules that map a diagnosis to a support category, are part of the licensed layer and are not published. That the mapping is deterministic, and identical for two companies with the same result, is.

Everything on this page, applied end to end: the full specimen report shows one company scored, diagnosed, routed and given a plan, with every term defined at the back.

8. Motions and maturity

Startups are not all software companies, and a measure that assumes they are will produce confident nonsense for most of them. A direct-to-consumer brand and a deeptech hardware business do not have the same commercial engine, and scoring them against identical questions is a category error.

So the instrument is motion aware. The construct never changes. The evidence used to populate it does.

Fixed for every company

  • The four stages and four root causes
  • The sixteen cell structure, two questions per cell
  • Both answer scales, the arithmetic and the bands
  • The diagnosis logic

Varies by motion

  • The wording of the questions and the indicator each one asks about
  • The stage labels a respondent sees
  • The worked examples in the report

A subscription software founder is asked about qualification and pipeline progression. A DTC founder is asked about storefront conversion, contribution margin and repeat rate. Both produce a comparable position on the same scale, because they are answering the same question about their own engine in the language of their own business.

What each stage means, by motion

StageSubscription and PLG softwarePhysical product and DTCServices and consulting
DemandQualified attention from the right accounts or the right self-serve usersTraffic and attention from the right customer, at a cost that worksEnquiries from the kind of client you want
Sales ProcessPipeline that progresses, or activation that reaches the value momentConsideration: the customer gets far enough to intend to buyScoping and proposal that reaches a real decision
ClosingSigned contracts, or conversion to paid, with predictable timingCheckout and first purchase conversionWon engagements, with terms that hold
ExpandRetention, adoption, upsellRepeat purchase, basket growth, subscription where it appliesRepeat mandates, referral, account growth

Motions

MotionStatus
B2B subscription software and digital servicesIn the method
B2B product-led growthIn the method
B2B physical product, hardware and deeptechIn the method
B2C physical product, direct to consumer and e-commerceIn the method
B2B services, consulting and agencyIn the method
Marketplaces and platformsunder consideration
Fast moving consumer goodsunder consideration

A motion earns its own question set only when its commercial engine is genuinely different. Adding one for the sake of coverage would fragment the data for no gain.

Maturity

Each motion runs at three levels, because the same stage asks a different question depending on how far along the company is.

LevelThe question that matters
Pre-revenueIs there evidence anyone will pay, and is there a way to find out that does not depend on the founder alone?
Early revenueDid it work more than once, for reasons you can name and repeat?
ScalingDoes it work without the founder in the room, and does it survive more volume?

What this costs us, stated plainly. Peer comparison is only fair within a comparable group, and a comparable group is now a motion at a maturity level. That multiplies the number of segments and pushes any published peer benchmark much further out. We would rather say so than publish a percentile drawn from a group that is not really a group. See the version history for the threshold.

9. Machine-readable artefacts

The specification is published as data, not only prose, so a third party can implement against it.

ArtefactContainsStatus
/method/v1.4/scales.jsonBoth answer scales, values, labels and meaningsPublished
/method/v1.4/bands.jsonBand thresholds and definitionsPublished
/method/v1.4/model.jsonStages, root causes, the cell map, the arithmeticPublished
/method/v1.4/instrument.jsonThe full question setrelease pending
/method/v1.4/vectors.jsonConformance test vectorsrelease pending
// scales.json, abridged
{
  "version": "v1.4",
  "capability": {
    "instruction": "Score how true this is in practice today. Use evidence and consistency, not intent.",
    "options": [
      { "score": 1, "label": "Not in place" },
      { "score": 2, "label": "Inconsistent" },
      { "score": 3, "label": "Partly in place" },
      { "score": 4, "label": "Consistent" },
      { "score": 5, "label": "Proven and improving" }
    ]
  }
}